Delivery & Returns

Every order leaves our warehouse in Occitanie, near Toulouse, from which Mylands ships across mainland France.

An order placed before 2.30pm on a working day (Monday to Friday, excluding public holidays) is handed to the carrier the same day; after 2.30pm, or at the weekend, it leaves the next working day. Each service's estimated delivery date is shown at the Delivery step, before any payment.

Every tin is tinted to order, in the colour and finish you chose — which is also why a confirmed order leaves quickly: if you need to change it, write to us straight away.

The services below are the ones you will find at the Delivery step. Which of them you are offered depends on what is in the basket and on the destination — a colour card ordered on its own, for instance, travels as tracked letter post rather than as a parcel.

Three roads lead there — your basket tells you at any moment where you stand, and how much is left if you are close.

As soon as your order leaves, you receive an email with the carrier's tracking link. If you have an account, the status and tracking of every order are also in My account. Check your spam folder if the email is slow to arrive.

Larger orders sometimes travel in several parcels, arriving a day or two apart: your dispatch email lists what is in each one, so check it before worrying about a missing item.

Note your reservations with the carrier on delivery if the damage is visible, then photograph the outer box, the packaging and the affected tins before unpacking any further. Send those photos with your order number through the contact form: we replace or refund the items concerned, at no cost to you. A missing item is reported the same way.

Ordered too much paint, chosen the wrong finish or changed your mind on the colour? No worries. You have 30 days from receipt of your order to send back, for a refund, any item that is unused and in its original packaging — colour cards, tools, accessories, wood care products and unopened tins of paint.

That is our 'Easy returns' promise. It goes beyond the statutory 14-day right of withdrawal, which in principle excludes paint tinted to order, and does not replace it.

Return postage is yours to cover when you change your mind; it is ours when the item is faulty, damaged or not what you ordered.

The refund is issued once the return has arrived and been checked, to the payment method used for the order, within 14 days at the latest. Allow a few further working days, depending on your bank, before the amount shows on your statement.

Independently of returns and the right of withdrawal, every product carries the statutory guarantees of conformity and against hidden defects: to invoke them, write to us with your order number, a photo of the product and, if possible, of its label — it carries the batch number, which lets us trace the production run. The detail is in our terms of sale.