Customer service
Help & FAQs
Choosing the right colour, finish or product for your project is bound to raise questions. We've gathered the answers to the ones we're asked most often here - and if yours isn't among them, our team will gladly answer it.
Browse by topic
Five sections, so you can go straight to your question.
How to order on the website, pay securely, track your parcel and handle a return.
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What makes our paints unique, and how to get the best from them - from the surface to the final coat.
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Oils, waxes, varnishes, stains and sealers: expert advice for professionals and DIYers alike.
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Opening a trade account, your pricing, site orders and specification support.
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Our history, our commitments, how we make paint in London and how we serve France.
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Write to us and we will get back to you
Our French team reads every message and replies Monday to Friday. Quote your order number if your question is about a shipment in progress - it saves us both a round trip.
